Skip to content

How to Troubleshoot When Unable to Access the DVR/NVR via the QT View?

Applies to: Q-see QTH series NVRs and DVRs.



Step 1. Verify that the cable connections match the diagram.
For DVR System:
  For NVR System:

Step 2. Confirm that "Obtain an IPv4 address automatically" is selected.
Navigate to "Settings > Network > TCP/IP" page and ensure the "Obtain an IPv4 address automatically" option is checked.


Step 3. Verify that the "QT View" remote feature is enabled.
Click on "Settings > Network > QT View" page and check the "Enable" option.


Step 4. Check the network status by navigating to "Settings > Network > TCP/IP setting" page.

  • "Online" indicates normal DVR/NVR networking.
  • "Offline" signals abnormal networking. In the latter case, inspect network cable connections and network configurations.


The answer doesn't address your question? Please go back to the previous level to view more articles or contact us directly.

Back to Help Center

Return back

Contact us

Drop us a mail

Cart 0

Your cart is currently empty.

Start Shopping