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How to Troubleshoot When Unable to Access the DVR/NVR via the QC View?

Applies to: Q-see QC series NVRs and DVRs.



Step 1. Verify that the cable connections match the diagram.

For DVR System:


For NVR System:


Step 2. Confirm that "DHCP" is selected.

  • Navigate to "Settings > Network > TCP/IP" and ensure the "DHCP" option is checked.

Step 3. Go to "Settings > Network > P2P setting" page and enable the "Enable" option.
  • The status "Online" signifies normal DVR/NVR networking,
  • "Offline" indicates abnormal networking. In the latter case, inspect network cable connections and network configurations.



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