Customer Satisfaction Survey

Q-See is always improving our customers' experience in purchase, installing, and using our home and business surveillance equipment. We appreciate you completing this quick survey so that we may better serve you and future customers.

General Information




Are you a? (check one)
End User      Reseller of Q-See products

Have you? (check all that apply)
Have not yet purchased the product
Purchased the product
Installed the product
Been in contact with Q-See technical support

Overall, how satisfied are you with your Q-See product?
  (1 is low, 5 is high)
1   2   3   4   5  

Buying experience
How did you first hear about the Q-See product? (check all that apply)
Saw at a retail store
Search Engine
Advertisement
Magazine article
Recommended by someone
Other (please fill in)

Other:

Did you purchase your Q-See product from? (check one)
Retail store
Online store
Distribution channel (such as Ingram Micro, Tech Data)
Directly from Q-See
Other (please fill in)

Other:

Did you look at the Q-See web site before buying the product?
Yes   No


If yes, how well did the web site provide the information your need?
  (1 is low, 5 is high)
1   2   3   4   5  

Comments on the web site:
Did you telephone the Q-See sales department before purchasing the product?
Yes   No

If yes, did you receive the information that you needed?
  (1 is low, 5 is high)
1   2   3   4   5  


Comments on the telephone experience?

Overall, how satisfied were you with your buying experience?
  (1 is low, 5 is high)
1   2   3   4   5  

Comments on improving the buying experience?
Installation experience
How was your Q-See product installed?
I installed it myself
I used InstallerNet
I used an installer other than InstallerNet

If you installed it yourself, please rate the installation experience.

Overall ease of installation:
  (1 is low, 5 is high)
1   2   3   4   5  

Quality of documentation:
  (1 is low, 5 is high)
1   2   3   4   5  

Product design:
  (1 is low, 5 is high)
1   2   3   4   5  

If you had it to do over again, would you install it yourself or hire a professional?
Yes   No   Not Sure  

Did you schedule your InstallerNet service via web site or telephone?
Web site   Telephone  

How satisfied were you with InstallerNet?
Appointment setting:
  (1 is low, 5 is high)
1   2   3   4   5  

Price:
  (1 is low, 5 is high)
1   2   3   4   5  

The installation itself:
  (1 is low, 5 is high)
1   2   3   4   5  

Post-installation support, if required:
  (1 is low, 5 is high)
1   2   3   4   5  

Overall experience:
  (1 is low, 5 is high)
1   2   3   4   5  

How satisfied were you with the installation experience?

Appointment setting:
  (1 is low, 5 is high)
1   2   3   4   5  

Price:
  (1 is low, 5 is high)
1   2   3   4   5  

The installation itself:
  (1 is low, 5 is high)
1   2   3   4   5  

Post-installation support, if required:
  (1 is low, 5 is high)
1   2   3   4   5  

Overall experience:
  (1 is low, 5 is high)
1   2   3   4   5  
Overall, how satisfied were you with your installation experience?
  (1 is low, 5 is high)
1   2   3   4   5  

How can we improve the installation experience?

Support experience
Have you used (check one or more) telephone support / email support?
  Telephone

  Email

If you used telephone support, how satisfied were you with the ease of contacting a support person?
  (1 is low, 5 is high)
1   2   3   4   5  

If you used telephone support, did you receive the information that you needed?
  (1 is low, 5 is high)
1   2   3   4   5  

Comments on the telephone support experience:


If you used email support, did you receive the information that you needed?
  (1 is low, 5 is high)
1   2   3   4   5  

How long did it take to get a response to your email?

Less than a day   1 to 2 days   3 or more days  

Comments on the email support experience:


How long did it take to get your problem resolved, from initial contact by phone or email until you had the information you needed to resolve the problem?
Less than a day   1 to 2 days   3 or more days  

Overall, how satisfied were you with your support experience?
  (1 is low, 5 is high)
1   2   3   4   5  

Comments on how to improve the support experience?


Q-See technical support is open Mondays through Friday 9 a.m. to 5 p.m. Pacific time.

How useful would it be to have technical support available by email?
Longer hours M-F:
  (1 is low, 5 is high)
1   2   3   4   5  

Weekends:
  (1 is low, 5 is high)
1   2   3   4   5  

How useful would it be to have technical support available by phone?
Longer hours M-F:
  (1 is low, 5 is high)
1   2   3   4   5  

Weekends:
  (1 is low, 5 is high)
1   2   3   4   5