QSNDVR4 FAQ

SUPPORT FOR DVR PCI CARD model QSPDVR04 / QSPDVR08 / QSPDVR16

DOWNLOAD SUPERDVR PROGRAM click here

5/30/2007

Q: When I tried to install my USB DRV model QU2DVR04 dongle it is listed as DVB-T in device manager and I can’t install the SuperDVR software, what is the problem?

A: The system is incorrectly identifying the device as a USB TV turner and installing the wrong drivers for it. To install the USB DVR you need to go to the Windows/system32/driver folder and remove the CEBDALDR.sys file. Then restart and reinstall the SuperDVR software. The device should now show up as TD3101_3104 and the software should work correctly.

5/11/2007. Latest motherboard and PCI express that compatible with the PCI DVR Cards click here

1/15/2007. Can I put 2 or more of QUS2DVR4 (USB DVR) in one computer ? No you can not. For this USB DVR, you can only have 1 installed in one computer.

1/15/2007. Can I install QUS2DVR4 (USB DVR) and QSPDVR04 (PCI DVR) in one computer ? No you can not mix between USB and PCI dvr card.

4 / 8 / 16 Channel DVR PCI Card requires AGP Video Card with 32 mb minimum (recommended 64 mb NVIDIA).

PCI Express Video Card may NOT compatible with this DVR card.

PCI Video Card may work.

How to install this QSPDVR04 Card into a PC? click here

When opening the superdvr program, it say "Can't find card"

How to setup the web client to monitor from internet ?

What is the System/PC requirement for this QSPDVR04 card.?

I got black and white screen and lost the bottom of screen.

When installing the SuperDVR program, I ger error: Incorrect Version"

The Packaging mention about 1 CH VGA output, but I dont see one

I have a PTZ camera and I am not able to control it from the SUper DVR program. I am sure that all the connection are ok.

Why is Super DVR program only support 1024 X 768 Monitor Resolution. Can I choose a diferent Resolution?

When I open SuperDVR program I get error: "Failed to start Web Server" . How to fix it ?

Does this DVR card and Super DVR compatible with Windows 2003?

When open SuperDVR program I get error: " Can not find codec" How to fix it.?

I want to be able to record Audio. How about doing this?

FOR MORE FAQ CLICK HERE

When opening the superdvr program, it say "Can't find card"

Reboot one more time. If still same problem, click Start – Program - SuperDVR – Install and then Uninstall. Reboot computer. After reboot, go back to start-program-superdvr-install. Now click on INSTALL to reinstall driver. Then Reboot.

If for some reason still “cant find card”, uninstall driver again. Shutdown computer. Remove PCI Card to another slot. Reboot. And CANCEL when windows detect it.

Then Reinstall driver by going to start-program-superdvdr-install.

If still get error: can't find card, you maybe use ATI video card that is not compatible. Change the Video card to NVIDIA. ALso check if mother board has VIA chipset that is not compatible as well. Need to be INTEL chipset

How to setup the web client to monitor from internet ?

On Main Computer where the DVR card installed:

Make sure the computer connected to internet. DSL or Cable Modem preferably.

- Find out your IP address. You can go to this link to find the IP address http://lawrencegoetz.com/programs/ipinfo/

- Open up the super dvr program and go to basic configuration. Check TO ENABLE Web Camera Service and Remote Play Back Service.

- Make Note on Data Port, Command Port and RPB port.

NOTE: IF YOU ARE CONNECTING TO INTERNET USING ROUTER, YOU NEED TO GO THE SETUP OF THE ROUTER AND DO THE PORT FORWARDING. PORTS THAT NEED TO BE FORWARDED: 80, 1159, 1259 AND 13551. CHECK YOUR ROUTER MANUAL ON HOW TO SETUP THAT.

CHECK THIS LINK FOR COMPLETE INFORMATION ON PORT FORWARDING:

http://www.portforward.com/default.htm

- IF YOU HAVE LINKSYS ROUTER, HERE THE PICTURE OF THE ROUTER SETUP:

On Remote Client Computer:

- Minimum Requirement for the client computer:

1. INTEL P III 800 mhz ( it may not work properly on AMD)

2. 256 MB RAM

3. Windows 2000 (SP4 min) or Win XP ( SP1 min)

4. NVIDIA Video Card with 32 MB min or similar

5. DIrectX 9.0 minimum

6. 80 GB HDD

- - Open up Internet Explorer.

- If you are running XP with SP2 do the following: on internet explorer, click on TOOLS and Internet Option. Security Tab, Custom Level, and “ ENABLE DOWNLOAD UNSIGNED ACTIVEx CONTROLS”

- In the address of the Internet explorer, type in the IP address of Main Computer

- Click OK on Live Surveillance. This will download the webcam program. And then You can download Remote Playback as well.

- On Dekstop now you should see WEBCAM and REMOTE PLAYBACK icon.

- Open up webcam, click on KEY symbol icon, user name: system. Password blank unless you setup a password within the main computer. Server: this the IP address of the main computer. Data port: 1159 and Command port: 1259. click OK. Now you should be able to view the live video from main computer.

- To Play Back the VIDEO that has been recorded in Main Computer, Open up REMOTE PLAYBACK.

- Click on CONFIG. Remote server : the IP address of main computer. IP port: 13551. OK

- Click LOGIN. OK. Now you should be able to play back the recorded video from main computer.

If your IP is a Dynamic IP which can be changed time to time, either you contact your ISP to get a Static IP or you can get a Domain Name free from www.no-ip.com . Register with them and get a domain name and an updater software (read their support page) With this domain name, you dont have to worry about IP changed. So once you get the domain name, st insert the domain name instead of IP address in the address of INternet Explorer.. it is like http://myname.no-ip.com

What is the System/PC requirement for this QSPDVR04 card.?

1. INTEL P III 800 mhz ( it may not work properly on AMD). Motherboard must have INTEL chipset. VIA chipset will not work.

2. 256 MB RAM

3. Windows 2000 (SP4 min) or Win XP ( SP1 min)

4. NVIDIA Video Card with 32 MB min recommended

5. DIrectX 9.0 minimum

6. 80 GB HDD

I got black and white screen and lost the bottom of screen.

When Installing the driver ( Super DVR) you have to select NTSC.

When installing the SuperDVR program, I get error: Incorrect Version"

-Make sure you select NTSC

-Download new updated driver.

- Make sure your motherboard has Intel chipset

The Packaging mention about 1 CH VGA output, but I dont see one on this card

What it means here is a 1 CH PC VGA output. So it is the VGA output on the computer video card, not on this DVR card.

I have a PTZ camera and I am not able to control it from the SUper DVR program. I am sure that all the connection are ok.

Super DVR only support these protocols: PELCO-D, PELCO-P, NEON, LILIN. If your PTZ camera has diferent ype of protocols, it will not work. You may contact us with the type of protocols and we may able to add it to this program.

Why is Super DVR program only support 1024 X 768 Monitor Resolution. Can I choose a diferent Resolution?

At this time Super DVR progrram only works with 1024x768 Resolution. Hopefully in the next program update, this issue will be resolved.

When I open SuperDVR program I get error: "Failed to start Web Server" . How to fix it ?

It might be conflict with IIS (Internet Information Services) that is installed on your windows. Try to Uninstall IIS. Do it from control panel, Add Remove Program, Add remove windows components.

Does this DVR card and Super DVR compatible with Windows 2003?

No . It is not compatible with windows 2003. It is only works on Windows 2000 or Windows XP.

When open SuperDVR program I get error: " Can not find codec" How to fix it.?

This seem tobe that your windows does not have MPEG4 coded. Download it HERE. Unzip the file and install "mpeg4vki" file by right click it and INSTALL.

I want to be able to record Audio. How about doing this?

You need : external PC microphone. Connect this to the MIC input on the Audio Card. Then in SuperDVR program go to Configuration and on Audio In section: you select CAM1. this will record audio to CAM1. SO when you playback, you will get audio from CAM1.